BeingReadytoRespond•BeingReady–Knowingthejob–Equippedforthejob–Fitforthejob–Preparedforthejob•AbletoRespond–Beforethecall–Timeofcall–Enroutetothecall–Atthecall–Returningfromthecall–GettingreadyforthenextcallReadyToRespondToThoseWhoReadyToRespondToThoseWhoNeedUsNeedUs*Trained*Equipped*Prepared*...